Accessing Banner Student Self Service Account

1. Locate the Student Self Service Portal

  • Open your Internet Explorer Browser
  • Navigate to http://www.sgu.edu and click on the “Student Self Service” tab

2. How to log in to Student Self Service

  • Click on the “Student Self Service” tab
  • Enter your user ID number into the User ID field (Your user ID is all UPPER CASE).
  • Type your PIN into the PIN field (refer to User Accounts and Passwords)
  • Click Log in

         

3. Security Question and Answer

The first time you access the Student Self Service portal, you will first be prompted to change
your PIN number (The message will be displayed as “ Your Pin has expired.” This is not an error!)


** The Student Self Service PIN must be six numbers **

 Once your password is reset, you will then be prompted to enter a security question and answer. This challenge and response sequence will be used in the event that you forget your PIN.

Security Notice:  It is highly recommended that you periodically change your security question and answer.

4.  How to Modify Your Security Question

  • Log in to Student Self-Service.
  • Select Personal Information from the Main Menu.
  • Select Change Security Question. The Security Question and Answer page appears, showing the old question and answer and separate spaces for the new question and answer.
  • Enter the new question in the "New Question" field.
  • Enter the corresponding answer in the "New Answer" field.
  • Click [Submit]; to save your changes.

If you click the [Reset] button, any information you have entered into the fields will be deleted.

5.  How to change your PIN/Password

  • Log in to Student Self-Service.
  • Select Personal Information from the Main Menu.
  • Select Change your PIN. The Change PIN page appears, showing a data entry field for the old PIN and separate spaces for the new PIN and the new PIN verification.
  • Enter the old PIN in the "Enter Old PIN" field.
  • Enter the new PIN in the "Enter New PIN" field.
  • Enter the new PIN again in the "Re-Enter New PIN" field.
  • Click the [Change PIN] button to save your changes.

If you click the "Reset" button, any information you have entered into the fields will be deleted.

6.  Reset a forgotten PIN/Password

  • Enter your user ID number in the "User Id" field on the Student Self-Service log in page.
  • Click the [Forgot PIN?] button.
  • Enter the answer to the security question that you created.
  • Click the [Submit Answer] button.

If the correct answer is supplied, you will be prompted to reset your PIN to a new value.