Check ticket status:

• On the Homepage, click the Check Ticket Status
• Two columns containing open and closed incidents will display.
• Click the category title link to view the details of a ticket.
• For open tickets, you may do either of the following actions:
  • Update
  • Resolve

To reopen a closed ticket, from the closed incidents list:

• On the Homepage, click the Check Ticket Status
• Click the category title link to open the ticket.
• Click the Reopen (Enter additional comments as described in the next section)