Checking Ticket Status | St. George's University

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Checking Ticket Status

Check ticket status:

  • On the Homepage, click the Check Ticket Status
  • Two columns containing open and closed incidents will display.
  • Click the category title link to view the details of a ticket.
  • For open tickets, you may do either of the following actions:
    • Update
    • Resolve

To reopen a closed ticket, from the closed incidents list:

  • On the Homepage, click the Check Ticket Status
  • Click the category title link to open the ticket.
  • Click the Reopen (Enter additional comments as described in the next section)