Multi-Factor Authentication (MFA) FAQ’s
What is Multi-Factor Authentication and why do I need to use it?
Multi-Factor Authentication (MFA) gives you assurance that users are who they say they are. It requires them to prove their identity by providing at least two pieces of evidence that must each come from a different category: something they know, something they have, or something they are.
How can I add an alternate contact method for MFA or modify my preferred method?
You can verify your sign in using a phone call, text message, or Microsoft Authenticator app (code or notification). If you would like to change your default MFA method or add an alternate one please visit https://aka.ms/mfasetup.
How do I get back into my account and change my settings if I have a new phone number?
Navigate to https://aka.ms/mfasetup and modify your phone number. If prompted to approve the sign in, click the “Sign in another way” link and select an alternate method. If you no longer have access to any of the backup methods or have not set them up, you will need to contact IT Support to have your MFA settings reset.
What should I do if my phone is lost or stolen?
When prompted for MFA, click “Sign in another way” and select an alternate method. If you no longer have access to any of the backup methods or have not set them up, you will need to contact IT Support to have your MFA settings reset.
Do I have to have a smartphone to verify my identity?
No, you can use any mobile device or phone number.
What is the recommended method of MFA?
The recommended method is to use the Microsoft Authenticator app on your smartphone or tablet. The free app can be downloaded from the Google Play or Apple App Store.
What if I do not have a signal or cellular data plan?
We recommend users enroll in multi-factor authentication using the Microsoft Authenticator app on a smartphone or tablet. The application can generate verification codes offline and does not require a voice, text, or data plan once installed.
Do I still need to use an app password for older applications?
App passwords are no longer required. Your existing ones will continue to work but you will be unable to delete them or create new ones.
Can I use my office phone as one of my authentication methods?
Office phones are no longer supported as a method of authentication. If you are unable to install the Microsoft Authenticator app on your phone or receive a call/text message, please contact IT Support.