Whether youโre still in medical school or just beginning yourย career in medicine, developing good bedside manner is critical for your success as a physician. It is also important for your patientsโ health.
Developing a good bedside manner isnโt just about looking professional or putting on a smiling face for your patients. Though good bedside manner often takes a back seat to medical education, training, and everything else that goes into becoming a doctor. However, it can substantially affect a patientโs health. A positive doctorโpatient relationship can result in aย measurable difference in health outcomes.
When a doctor is brisk, talks down to patients, or demonstrates other off-putting behaviors, a patient is less likely to open up about their health concerns or share details about what they are experiencing.
It is for some of these reasons that developing good bedside manner is critical to becoming an effective physician. We spoke with a few seasoned experts to hear their advice on developing this critical medical skill. Keep reading to see what they revealed.
9 Tips for doctors to demonstrate good bedside manner
1. Strong communication is key
A physicianโs ability to communicate with a patient can make or break their bedside manner. It helps them build rapport with patients and, more importantly, creates trust.
โThe ability to communicate is probably the most important skill a physician can possess,โ saysย Dr. Bernard Remakus, Internist and author. โThe ability to convey genuine concern about and interest in a patient is an integral and inseparable part of the medical communications process.โ
Good bedside manner can make or break a patient interaction, either encouraging an honest discussion or putting off the patient.
โGood bedside manner sets the stage for a successful interaction between patients and doctors,โ says Dr. Theresa McCann, Professor of Behavioral Sciences at St. Georgeโs University (SGU) โResearch has shown that good bedside manner can be โ and should be โ initially taught in medical school.โ
โResearch has shown that good bedside manner can be โ and should be โ initially taught in medical school.โ
Some people are natural communicators, but it is a skill that ย can developed with time and training. Medical students and aspiring doctors can build this competency throughout their everyday interactions with others by practicing active listening and nonverbal communication, such as receptive body language. Medical students can also begin to develop good bedside manner through school simulations using high fidelity human patient manikins or standardized patients.
โSimulation involves supportive learning and practice so students can practice skills that may not come naturally or require a little time to develop competence and confidence,โ Dr. McCann says.
2. First impressions with patients really do matter
First impressions are important for everyone, including doctors. A physician first interaction with a new patient has a lasting impact on the relationship. A few courteous actions can help promote a positive initial interaction.
When meeting a patient for the first time, know their name and make sure you know how to pronounce it correctly. If you are unsure of the pronunciation, ask the patient.
Formality in patient interactions is a way to show respect. To show that respect, never call an adult by their first name unless you have been asked to do so by the patient. And if the patient has brought along family members, be sure to greet them as well.
โDonโt ignore others in the room besides the patient.โ
โDonโt ignore others in the room besides the patient,โ warnsย Dr. Lisa Doggett Family and Lifestyle Medicine Specialist, Multiple Sclerosis and Neuroimmunology Center at UT Health Austin. โAcknowledge family members or friends who have accompanied the patient, usually with a handshake or maybe a high-five for a young kid.โ
3. Sitting down means more to patients than you may think
An all-too-common pain point for patients is the feeling of being rushed during time with their doctor, particularly when it comes to theirย primary care provider. Physiciansโ days are busy, filled with juggling appointments and patients. You may not have all the time in the world to spend with each patient, but there are some easy ways to make your patient interactions feel less time-crunched.
โStanding makes you look rushed,โ Dr. Doggett explains. โEven when you are in a hurry, itโs best for the patient not to feel rushed.โ Sitting is a small action that can help put your patients at ease and make a difference in their experience.
โEven when you are in a hurry, itโs best for the patient not to feel rushed.โ
Dr. Remakus agrees. โSit down while you are taking their medical history,โ he suggests. โAlso, donโt be afraid to break the ice with an anxious or difficult patient by talking with them about their family, job, or special interests.โ He adds that showing your human side can make a big difference.
4. Speak professionally and accurately, but in a way the patient can understand
When youโre steeped in medical jargon every day, itโs easy to use these technical terms when speaking with patients. However, very few of your patients will have a medical background. You need to convey information in a manner that the patient can comprehend.
โPhysician communication is most effective when a doctor speaks honestly, professionally, and confidently, and discusses a patientโs condition and proposed treatment in language the patient can easily understand,โ Dr. Remakus says.
5. Master the art of leading a productive conversation
A skilled physician can be personable and welcoming to those they treat. Doctors can also be active listeners, providing patients an opportunity to explain what they need to share. A skilled physician can also guide the conversation for efficiencyโs sake without making the patient feel they are being cut off.
โConvince the patient you want to listen to their problems and do everything in your power to solve them,โ Dr. Remakus says. โSuch an approach engenders a sense of trust and relief from a patient who may be afraid of what condition they have and what the treatment of their condition might entail.โ
A physician should also keep the conversation headed in a productive direction. โWhen a patient starts straying too far from the topic at hand, it is important to redirect the conversation and maintain the desired course of the patient encounter,โ Dr. Remakus notes. โAlways maintain control over any patient interview by using sound interviewing skills.โ
This will keep the visit on track and make sure time isnโt wasted. You also will want to build in time at the end of the interaction for the patient to ask questions about their condition or treatment options.
6. Be an active listener and present in the interaction
If youโre taking notes on medical history or symptoms a patient is encountering, it can be easy to get lost in the device screen as you type away. A physician must remember to display active listening and face the patient as they take notes.
โDonโt hide behind a computer screen,โ Dr. Doggett warns.โ If you need to chart in an electronic medical record, make sure the computer is set up so that you can still face the patient when you type.โ
When youโre in a rush, itโs all too easy to cut off a patient with questions. But hold back on interruptions in the beginning of the interaction. Allow the patient to share what theyโre experiencing before you dive in for more detail.
โMy most important tip is to be present.โ
โSometimes you have to interrupt a patient who is long-winded or tangential, but especially at the beginning of an appointment, you should let them talk without interruption for at least a few moments,โ says Dr. Doggett. โMy most important tip is to be present. Simply give the patient your full attention during the visit and minimize distractions.โ
7. Donโt overlook the power of body language
Body language is a two-way street. Good bedside manner requires a physician to display open and professional body language. A physician will also need to decipher a patientโs body language to pick up on things left unsaid.
โIf you feel something is bothering the patient, identify their affect and discuss the potential problem with the patient before the problem interferes with your history and physical exam,โ Dr. Remakus says. โAlso, be aware of your own body language. Look directly at the patient when you are making an important point and control any habits that may cause a patient to doubt your credibility, honesty or self-confidence.โ
8. Value your patientโs time as much as your own
Everyone knows that physicians are busy, but patients are as well. When youโre running late and canโt honor their time, acknowledge that. Your patients will appreciate it.
โFailing to recognize when someone has been waiting is disrespectful to the patient and makes it seem like you think your time is more important than theirs,โ Dr. Doggett explains.
9. Validate your patientโs concerns
Patients donโt just see a doctor when they need an annual check-up. They go when theyโre experiencing concerning symptoms and are worried about their health. You may have to diagnose a life-altering conditions or be the bearer of bad news.
During difficult conversations, your patient may be understandably shaken, confused or upset. A physician with good bedside manner will not just understand what a patient is experiencing, but they will also acknowledge and validate the patientโs concerns.
โIf the patient starts to cry or express uncomfortable emotions, stay with them. Acknowledge and validate the emotion, and give them time to process what they are feeling,โ Dr. Doggett advises.
Good doctors have good bedside manner
Good bedside manner isnโt just a courtesy, itโs a surprisingly important element to your patientsโ health. Take these tips and begin to develop good habits as you work more closely with patients in medical school and beyond. Youโll soon find itโs as important to your burgeoning career as what you learn in your medical textbooks.
In the meantime, apply this bedside manner advice when working with patients in clinical rotations. If youโre wondering what to expect, be sure to check out our article, โDoctors Share 11 Insider Secrets to Thriving During Clinical Rotations.โ
Ready to go above and beyond?
Are you considering St. Georgeโs University Medical School? If you need any more convincing, just reach out to someย graduatesย orย current students. Theyโre happy to tell you what their experiences were like.
If you feel like SGU could be the right medical school for you, take the next step. Continue your research by visiting ourย request informationย page.
This article has been updated from January 2019 to include current facts and figures.